Terms of Service

Care plans are recurring monthly or annual subscriptions. Your plan begins on the date of your first successful payment. We will perform the services described in your chosen plan on an ongoing basis for the duration of your active subscription.

Care plans renew automatically unless cancelled. You may cancel at any time before your next billing date. Cancellation takes effect at the end of the current billing period — you retain full access to your plan until that date.

Annual plans are non-refundable after the 14-day money-back period described in Section 5.

One-time services (Site SOS, Malware Medic, Fix-It Fast, Migration Magic, Speed Surge, Site Audit) are purchased as single transactions. Work begins after payment is confirmed.

Turnaround times stated on the website and in the SLA are our committed targets. If we cannot meet a stated turnaround due to circumstances within our control, we will notify you promptly and agree a revised timeline.

Custom development projects are governed by a separate written proposal and scope document agreed by both parties prior to commencement. These Terms apply to all custom development engagements in addition to any project-specific terms in the proposal. In the event of a conflict between these Terms and a project proposal, the proposal governs for that project.

Each service is limited to the scope described on our website or in a written proposal. Work outside the stated scope — including tasks beyond included development hours — will be quoted and approved in writing before any additional charges are incurred. We will never bill you for out-of-scope work without your explicit prior approval.

You may not use our services in connection with any website or project that:

All payments are processed by Stripe, Inc. By purchasing, you agree to Stripe's terms of service. We do not see, receive, or store your full card details at any point — all payment data is handled exclusively by Stripe in accordance with PCI-DSS standards.

Prices are in US dollars. Prices displayed on our website are correct at the time of display. We reserve the right to change pricing for new purchases at any time. For existing subscribers, we will provide at least 30 days' written notice before any price increase takes effect on your subscription. You may cancel without penalty during that notice period.

If a recurring payment fails, we will attempt to collect payment over the following 7 days using Stripe's automatic retry logic. If payment cannot be collected after that period, your care plan will be paused and services suspended until payment is resolved. No SLA commitments apply during a suspended period. Reactivation restores SLA commitments from the date of successful payment.

All care plans include a 14-day money-back guarantee from the date of your first payment. To request a refund within this period, email hello@vimsy.io with the subject line "Refund Request". Refunds are processed within 5–10 business days back to your original payment method.

The money-back guarantee applies to the first billing period of a new care plan subscription only. It does not apply to:

If we take on a one-time fix and are unable to resolve the stated issue, you will receive a full refund. We will confirm our inability to resolve the issue in writing before closing the engagement. No partial refund is issued where work has been partially but not fully completed unless we agree otherwise in writing.

No refund is issued for services that have been fully delivered as described, including site audits where the report has been delivered.

Filing a chargeback or payment dispute with your bank or card issuer for services that have been delivered as described constitutes a breach of these Terms. We reserve the right to suspend services immediately upon receiving notice of a chargeback and to recover costs associated with disputing a chargeback where the services were legitimately delivered.

Your website, content, data, and all materials you provide to us remain your property at all times. We make no claim over any materials you share with us for the purpose of service delivery.

Upon receipt of full payment for a custom development project, all code, designs, and deliverables produced specifically for your project become your sole property. You receive full ownership with no ongoing licence dependency on Vimsy. We will take all reasonable steps to confirm and document the transfer of ownership upon project completion.

We retain the right to use generic tools, open-source libraries, and third-party frameworks incorporated into your project, provided they are not specific to your project, are subject to their own open-source licences, and their use does not restrict your ownership of the deliverable.

Our website content, copy, brand materials, methodology, and documentation remain our property. You may not reproduce, redistribute, or commercialise them without our prior written permission.

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute informally by contacting hello@vimsy.io and describing the issue in reasonable detail. We will respond within 10 business days. Both parties agree to negotiate in good faith for at least 30 days before escalating to formal proceedings.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

For disputes that cannot be resolved informally, both parties consent to the exclusive jurisdiction of the state and federal courts located in Wyoming, USA, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

To the extent permitted by applicable law, all claims must be brought in an individual capacity. You waive the right to bring or participate in any class action, collective action, or representative proceeding against Vimsy or SociiLabs LLC.

You may cancel a care plan at any time by emailing hello@vimsy.io or through your client portal. Cancellation takes effect at the end of your current billing period. You retain access to all services until that date.

We reserve the right to suspend or terminate services with immediate effect if: